S5 REPAIR

We received a upgrade on Samsung S5 from autopage in January 2015. after use of approx 4 weeks we realized that there must be something faulty on the unit as you cannot hear at all while phone calls in progress. <br> We requested that autopage take the unit for testing to Boksburg and they confirmed that a couple of things needed replacing. after receiving back the unit on 14th Feb we discovered more facial damange on the unit and requested autopage to return unit to Darro Cellular of which they are now complaining ignorance to our problem and are prepared to replace LCD but we will lose our one warranty replacement which is unnaceptable. they also removed our \glass"protector of cost of R200 and this is of no concern to them. We always ensure that we keep our units protected as to the value of the unit and i will not accept this ignorance from their part at all ! I think this is totally unacceptable and i will take this up with Samsung head office as well """