Poor customer service , long delays and excuses!!!

I recently took my phone in for repairs after which I was given a quote and asked to pay in 50% before they can go ahead with the job. I was told that parts take 5 to 7 working days to be delivered. After 7 working days I called the company every 2 days to follow up on the job only to be told that they are awaiting spares. On several occasions I was told about problems with their supplier and was never told when the parts would arrive. The only response I got with regards to that was that they would continue to \chase". It's been now 2 weeks and the manager can't even tell me when my phone will be repaired. The latest excuse they gave me was that their supplier's hard drive crashed and that they would keep in touch with him on a daily basis. This is very unprofessional and highly disappointing. Their customer service is pathetic to say the least. They don't communicate with clients and don't seem to give a damn about the customer but themselves. They declined to even give me a refund and my phone back. I assume this may have something to do with why Samsung withdrew their contract. I DON'T RECOMMEND ANYBODY TO TAKE THEIR PHONES OR APPLIANCES THERE FOR REPAIRS!!! I'M DISGUSTED!!!"""