BAD SERVICE WITH DAPPER CAPETOWN

I GOT VERY BAD SERVICE FROM THE ONLINE SHOP DAPPER CAPETOWN. ON THE 19 AUGUST I MADE A PAYMENT TO ORDER THE CRUISER MEN'S ORTHOPEDIC WALKING SHOES @ R999.99. MY ORDER NUMBER I RECEIVED: #DCT1946 I STILL DID NOT RECEIVED, AND ALSO DID NOT RECEIVED ANY REFUND BACK WHEN I ARRANGE TO REFUND ME. PLEASE BE AWARE, I THINK THIS IS A **** OR THEIR AFTER SERVICE AS JUST AS POOR.