I made a payment on the Dantec Credit-rage account on the 26th of August and I did send Pop

I made a payment on the Dantec Credit-rage account on the 26th of August and I did send Pop. I also ask my name to be cleared from the credit bureau since it's been affecting my credit score. I got a email from Tsholofelo Miya that I should resend my Pop even today nothing has been done, even worse she's no longer replying to my emails.