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WVdM
Wayne Van der Merwe

1 reviews | Active since Apr 2024

05 Nov 2024, 17:03

Taste like glue

Good day

I bought Danup from pick and pay on Sunday 03-11-2024 via the mr d app.

So what happened is that we opened the container and poured it into a class and ater taking a couple of big sips we realized that there is a smell to it. It's smells and taste like glue.

A few minutes after that my girlfriend started vomiting. And she got sick with cramps on her stomach. My question is do you want to kill people now? I really feel like going to see a lawyer about this. As my girlfriend is still not oky.

0
Replies (10)
Danone Sa
Danone Sa's reply06 Nov 2024, 11:12
Official
Good day Wayne Van der Merwe,

Thank you for bringing the matter to our attention. 
We do apologise for the inconvenience this caused. Please note one of our consultant's will contact you to log your complaint.

Regards
Danone SA

Best regards,

Danone Sa
Danone Sa's reply06 Nov 2024, 13:30
Official
Good day,

Please note the complaint was logged this morning. Case no.***4. The sample will be collected for testing.

Regards
Danone SA

Best regards,

Danone Sa
Danone Sa's reply11 Nov 2024, 12:32
Official
Good morning, Thank you for contacting Danone SA Consumer Careline. Please be advised that we did reply to your email. Please check the Spam/Junk folder in your email and respond to the questions that we have asked you. Kind RegardsDanone SA Consumer Careline

Best regards,

WVdM
Wayne Van der Merwe's update18 Nov 2024, 08:17
Reviewer Update
Good morning 
This case was reported on the 05 already and since then I was promised that the sample will be picked up and that I will be given a voucher. But nothing yet..  This stuff is lying in my fridge and I don't know what's wrong with it. 
Makes you think how many people has got sick from stuff that is not right and maybe I should take this further. As I still have the sample with me.
WVdM
Wayne Van der Merwe's update18 Nov 2024, 08:18
Reviewer Update
And I also feel that before the sample is picked up from me I should get this voucher otherwise I have no evidence 
Danone Sa
Danone Sa's reply18 Nov 2024, 08:34
Official
Good day,

Please note a replacement voucher was sent to your cellphone number on the 5th of November.

Regards
Danone SA Consumer Careline

Best regards,

WVdM
Wayne Van der Merwe's update18 Nov 2024, 08:47
Reviewer Update
There was no voucher that was send to my cellphone number please check ***


Danone Sa
Danone Sa's reply18 Nov 2024, 11:10
Official
Please have a look again voucher was resent.

Best regards,

WVdM
Wayne Van der Merwe's update18 Nov 2024, 17:51
Reviewer Update
You send your people to pick the stuff up today but they didn't even contact me and didn't know what they picking up. They have no contact details on the waybill and the number of the person that was requested the pickup number is on there but the lady know nothing.

My son never knew what they came for and given them a sewing machine can I please have there contact number or I will open a case against you and the courier company
Danone Sa
Danone Sa's reply26 Nov 2024, 09:43
Official
Good day,

We do apologize for the inconvenience.
Please note the courier company is external they will not have all the information. The courier only needs to know where to collect and where to deliver.

We will track the waybill with the courier and  advise them that they were given the wrong parcel.

Regards
Danone SA Consumer Careline

Best regards,