RN
Reginald N
1 reviews | Active since Jan 2024
02 Jan 2024, 23:45
Swollen boxes and one exploded box.
Very disappointed with the quality of the product. As we all know, Ultra Mel is the go to product when you want to make your Christmas pudding but this was a disappointment this year. We bought 4 boxes and 2 was not usable as popped open in our cupboard and the other is swollen looking like it’s about to pop too. Haven’t had this before and was super frustrated as I had to go out and buy more UltraMel.
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Replies (1)
Danone Sa's replyOfficial
11 Jan 2024, 08:54Good day We at Danone would like to apologize for any inconvenience that the product has caused you, I will be handling your query, and I will escalate the matter further, so it doesn’t happen again.
One of our Danone agents will be in contact with you via email kindly please check and revert back to us.
Kind Regards
Kgaugelo Tsele
One of our Danone agents will be in contact with you via email kindly please check and revert back to us.
Kind Regards
Kgaugelo Tsele
Best regards,
Danone Sa's reply11 Jan 2024, 08:54
Official
Good day We at Danone would like to apologize for any inconvenience that the product has caused you, I will be handling your query, and I will escalate the matter further, so it doesn’t happen again.
One of our Danone agents will be in contact with you via email kindly please check and revert back to us.
Kind Regards
Kgaugelo Tsele
One of our Danone agents will be in contact with you via email kindly please check and revert back to us.
Kind Regards
Kgaugelo Tsele
Best regards,