tM
tumi M

1 reviews | Active since Sept 2016

26 Sept 2016, 13:49

STILL WAITING ON DANONE 4 MONTHS LATER AFTER BAD PRODUCT

<p>I am still waiting four months later and have not recieved my voucher from Danone after I purchased a chemical infested yoghurt that could have harmed me had I not stopped eating it because I had felt ill. Danone has not honoured the principle of keeping their word, I really do not care about the voucher itself but its how they treated the mattter after I informed them that I did not recieve their voucher. </p>

0
Replies (4)
Danone Sa
Danone Sa's reply14 Oct 2016, 17:00
Official

Thank you for bringing this matter to our attention.

We have sent you a product replacement voucher , please look out for an SMS with your tracking number.

Regards

Danone SA

tM
tumi M's update22 Oct 2020, 07:17
Reviewer Update
Until today there was no replacement of that product.
Danone Sa
Danone Sa's reply23 Oct 2020, 08:49
Official
Good day Tumi,

Thank you for contacting Danone and for bringing this matter under our attention. 

Your inquiry has been escalated so please except your replacement vouchers any moment . They will be sent to your cell phone number.

We apologize for the delay and thank you in advance for your understanding.

Regards,
Danone
tM
tumi M's update23 Oct 2020, 09:57
Reviewer Update
Thank you to Mandisi for a great customer service,if Danone Sa has more agents like him then customers are guaranteed to be well served. ????????