kM
keitumetse M

1 reviews | Active since Jun 2016

13 Jun 2016, 11:48

Never fulfill their customer complaints

<p>I called danone customer care centre to lodge a complaint about their yoghurt that had made me fall ill with just a teas**** as this product reeked of chemicals and tasted like it was sprayed with paint.I was then told that they would alert due to batch number and reimburse me by sending through a voucher as I had asked the agent (Constance) should I keep the yohgurt as proof because I was more than willing to prove but was told I can dispose it. I have been waiting for over a month now and still nothing. So much for going through the short illness and having them not take my purchase seriously. The problem is the principle behind lying to a customer yet they could not fulfill their promise.</p>

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Replies (1)
Danone Sa
Danone Sa's reply13 Jun 2016, 12:48
Official

Thank you for bringing this matter to our attention. Kindly note that one of our Consumer Support Consultants will contact you shortly so that we can effectively assist with your complaint.

Regards

Danone SA