Hellopeter
Share Your Experience

1 reviews | Active since Feb 2017

15 Jun 2018, 19:42

Is Danone Inkomazi trying to **** us or what?

I bought a 2Lq

of inkomazi from PnPay clearwater today . I've just opened it and it's anything but inkomazi inside. It looks like rotten milk and it tastes horrible. It's even weak , more like they've added water in it. It is absolutely disgusting! I would be driving back to the store for my refund right now but it's too late and I will tomorrow. Yes, I will waste my R100 worth of petrol for a less than R30 refund because I'm not letting them have my cent for selling this nonsense! The expiry date is the 18th of July 2018 according to what's written in the container. I love Inkomazi and I was craving for it. I'm very disappointed. .. I wish someone from your company would take a look at what I bought and tell me if I'm mad or if this is now how their inkomazi is going to be going forward. This is unacceptable!

0
Replies (5)
Danone Sa
Danone Sa's reply18 Jun 2018, 12:33
Official

Thank you for bringing this matter to our attention.

Our service consultant will contact you, to assist with the complaint.

Regards

DanoneSA

's update31 Jul 2018, 15:00
Reviewer Update
It's amazing how I had to buy a bad product and get the worst customer service on top of that. I have no idea what happened to my query except that the Inkomazi was collected shortly after my complaint and I was told that the findings were positive (the product was indeed faulty as per my complaint) I was told that I was going to be reimbursed but to this day, none of that has happened. I have been constantly checking my inbox hoping for feedback and listening to my voicemail messages thinking that Danone might have made contact but... yeah, you've guessed it, NO! What do I need to do now? Clearly a complaint in Hello Peter doesn't bother you, you must be used to it anyway. I need feedback and I need it urgently.
Danone Sa
Danone Sa's reply31 Jul 2018, 16:24
Official

Hi Fikile

We apologise for the inconvenience cause , we have investigated caused.

After some investigations we can confirm that the replacements were sent by courier to the address provided.

One of our service consultant will contact you to resolve this urgent matter.

Regards

DanoneSA

's update31 Jul 2018, 16:38
Reviewer Update
I would like to thank Mandisi for confirming that my reimbur*****t was couriered to my address in the form of voucher (s). The security guard signed for it and delivered it to my collegue who has the same name as mine. I was out of office shortly after the delivery and only returned yesterday. My colleague had totally forgoten to mention anything about the parcel since my return. She has, however, confirmed that she still have the parcel with her and will bring it tomorrow. I appreciate Mandisi's understanding and this vindicates you from my submissions about your level of service. I would like to apologize for my recent complaint, it was not necessary at all. I thank you once again.
Danone Sa
Danone Sa's reply31 Jul 2018, 16:47
Official

Hi Fikile

Thank you for the update , please don't hesitate to phone us should you require further assistance.

We appreciate your continuous support.

Regards

DanoneSA