1 reviews | Active since Jul 2017

03 Jul 2017, 22:23

Inkomazi Maas, Bad Product Quality

<p>Hello Danone Sa,</p> <p> </p> <p>I love your brand of maas and it is the only one I enjoy but recently I having been having a problem with the product being in poor condition on opening the container.</p> <p> </p> <p>Normally the maas is creamy and ****genous (well blended, without any lumps or separating of components) but I have been encountering an increasing number of stale units where the maas will be watery and the cream component will form small lumps (even though the unit is weeks from expiring).</p> <p> </p> <p>Recently (in the past 4 months) it has reached the point where most of the 2L iNkomzai bottles I have purchased are in this state and I have had to stop buying the product since it just isn't edible in this form.</p> <p> </p> <p>I always buy the maas from the Pick n' Pay at Carlton Centre in Johannesburg Central (in case that is useful information).</p>

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Replies (2)
's update04 Jul 2017, 08:36
Reviewer Update

I was contacted by Danone and the issue was resolved for me. Very pleased with the quick response and steps taken to resolve the issue.

Danone Sa
Danone Sa's reply04 Jul 2017, 09:03
Official

Thank you for taking your time to post this review.

We appreciate the feedback and sincerely regret that this had to happen, we remain committed to producing products of high quality.

Hope you will continue to be our loyal consumer.

DanoneSA