LP
Lebohang P
1 reviews | Active since Aug 2022
08 Nov 2023, 11:25
Expired danup at shoprite
Please help me,I bought danup at shoprite (motse wa dijana,hlahatsi)the expiry date was okay but when I opened my danup it was all sour I don't know if it was because of where they stored it ,but when I went back they refused to exchange it because I lost my receipt, I was so disappointed asking myself if they wiped the original expiry date and wrote it as if it has not expired and I also feared what could have happened if I consumed it because I'm pregnant.
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Replies (2)
Danone Sa's replyOfficial
09 Nov 2023, 08:04Good morning Lebo , Thank you for bringing this matter under our attention and we do apologize for the inconvenience that our product caused to you. We really appreciate consumers who take their time and make an effort to give us feedback with regards to our products.
Please note that one of our Danone Careline agents will contact you to log your complaint, either via your email address or your cell phone number.
Kind Regards,
Danone SA Consumer Careline
Please note that one of our Danone Careline agents will contact you to log your complaint, either via your email address or your cell phone number.
Kind Regards,
Danone SA Consumer Careline
Danone Sa's reply09 Nov 2023, 08:04
Official
Good morning Lebo , Thank you for bringing this matter under our attention and we do apologize for the inconvenience that our product caused to you. We really appreciate consumers who take their time and make an effort to give us feedback with regards to our products.
Please note that one of our Danone Careline agents will contact you to log your complaint, either via your email address or your cell phone number.
Kind Regards,
Danone SA Consumer Careline
Please note that one of our Danone Careline agents will contact you to log your complaint, either via your email address or your cell phone number.
Kind Regards,
Danone SA Consumer Careline
Danone Sa's replyOfficial
09 Nov 2023, 10:23Hi Lebo,
Thank you for taking our call earlier on.
Your complaint has been logged and your reference is CAS-009391-907.
The sample will be uplifted on Friday 10th November between 1pm & 3pm.
Your replacement voucher has been sent to your cell phone numbers.
Regards,
Danone SA Consumer Careline
Thank you for taking our call earlier on.
Your complaint has been logged and your reference is CAS-009391-907.
The sample will be uplifted on Friday 10th November between 1pm & 3pm.
Your replacement voucher has been sent to your cell phone numbers.
Regards,
Danone SA Consumer Careline
Danone Sa's reply09 Nov 2023, 10:23
Official
Hi Lebo,
Thank you for taking our call earlier on.
Your complaint has been logged and your reference is CAS-009391-907.
The sample will be uplifted on Friday 10th November between 1pm & 3pm.
Your replacement voucher has been sent to your cell phone numbers.
Regards,
Danone SA Consumer Careline
Thank you for taking our call earlier on.
Your complaint has been logged and your reference is CAS-009391-907.
The sample will be uplifted on Friday 10th November between 1pm & 3pm.
Your replacement voucher has been sent to your cell phone numbers.
Regards,
Danone SA Consumer Careline