ZD
ZIKHONA D
1 reviews | Active since Nov 2014
10 Dec 2024, 21:37
Disappointed at my purchase
I purchased a 6-pack of 100g Nutriday yogurt in various flavors at Shoprite . When I opened the first one, I noticed a greenish color on top. I then opened the remaining five, only to find that they were all watery and had an off appearance. To confirm my suspicion, I took a s**** and tasted one of the yogurts, and it indeed tasted off. My mouth still has bitter taste. My concern is that if the children had opened them without my supervision, they might have consumed spoiled yogurt. The "best before" date on the packaging is January 8, 2024. Unfortunately, all six yogurts were spoiled.
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Replies (2)
Danone Sa's replyOfficial
11 Dec 2024, 09:04Good day,
Thank you for bringing this matter under our attention and we do apologize for the inconvenience that our product caused to you. We really appreciate consumers who take their time and make n effort to give us feedback with regards to our products.
Please be advised that one of our Danone Consumer Agents will contact you on your cell phone number ***) to assist you in logging your complaint.
Kind Regards,
Danone SA Consumer Careline
Thank you for bringing this matter under our attention and we do apologize for the inconvenience that our product caused to you. We really appreciate consumers who take their time and make n effort to give us feedback with regards to our products.
Please be advised that one of our Danone Consumer Agents will contact you on your cell phone number ***) to assist you in logging your complaint.
Kind Regards,
Danone SA Consumer Careline
Danone Sa's reply11 Dec 2024, 09:04
Official
Good day,
Thank you for bringing this matter under our attention and we do apologize for the inconvenience that our product caused to you. We really appreciate consumers who take their time and make n effort to give us feedback with regards to our products.
Please be advised that one of our Danone Consumer Agents will contact you on your cell phone number ***) to assist you in logging your complaint.
Kind Regards,
Danone SA Consumer Careline
Thank you for bringing this matter under our attention and we do apologize for the inconvenience that our product caused to you. We really appreciate consumers who take their time and make n effort to give us feedback with regards to our products.
Please be advised that one of our Danone Consumer Agents will contact you on your cell phone number ***) to assist you in logging your complaint.
Kind Regards,
Danone SA Consumer Careline
Danone Sa's replyOfficial
11 Dec 2024, 09:30Good day Zikhona,
As per our telephone conversation, your complaint has been logged and the batch details for the product have been forwarded to our quality department at the factory. Te reference number for your complaint is ***6 .
Please be advised that your replacement voucher has been sent to you cell phone number.
Kind Regards,
Danone SA Consumer Careline
As per our telephone conversation, your complaint has been logged and the batch details for the product have been forwarded to our quality department at the factory. Te reference number for your complaint is ***6 .
Please be advised that your replacement voucher has been sent to you cell phone number.
Kind Regards,
Danone SA Consumer Careline
Danone Sa's reply11 Dec 2024, 09:30
Official
Good day Zikhona,
As per our telephone conversation, your complaint has been logged and the batch details for the product have been forwarded to our quality department at the factory. Te reference number for your complaint is ***6 .
Please be advised that your replacement voucher has been sent to you cell phone number.
Kind Regards,
Danone SA Consumer Careline
As per our telephone conversation, your complaint has been logged and the batch details for the product have been forwarded to our quality department at the factory. Te reference number for your complaint is ***6 .
Please be advised that your replacement voucher has been sent to you cell phone number.
Kind Regards,
Danone SA Consumer Careline