LS
Latoya S

1 reviews | Active since Feb 2024

26 Feb 2024, 15:34

Danone Ultramel custard

Hello, I bought a carton of ultra Mel custard. When I got to the bottom of the carton, noticed a big black thing come out the carton. I cut it open and found another piece of yellow slimy thing. I've been a loyal customer for years. I'm highly disappointed to have experienced this. It is so disgusting knowing that we've finished the whole carton and now at the last servings this happens. I can't imagine what effect this will have on my and my families bodies. I am really disappointed in Danone. I wish I could add the video to this message.

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Replies (1)
Danone Sa
Danone Sa's reply26 Feb 2024, 15:46
Official
Hi Latoya,

Thank you for bringing this matter under our attention and we do apologize for the inconvenience that our product caused to you. We really appreciate consumers who take their time and make an effort to give us feedback with regards to our products.
  
 Please note that one of our Danone Consumer Careline agent will contact you on your email or cell phone number to assist you logging your complaint. 

Regards,
Danone SA Consumer Careline