LR
Linds R

1 reviews | Active since Mar 2024

06 Mar 2024, 18:45

DANONE SA SELLING ROTTEN, POISONOUS TASTING AND WATERY ULTRAMEL CUSTARD TO CUSTOMERS AT MAKRO!!!!!!!

I bought 6 pack of mini ultamel vanilla flavored custard at Makro Riversands,I packed one for my niece for school and she came back saying she had to throw it away as it tasted horrible. I decided to open one and taste just to confirm what she was saying and omw it tasted horrible it was like there was aloe inside the custard

I opened the box and the smell that came out of there was bad and the custard was more of yellow flavored water than custard, it was watery. What if there was some poison in there? What was gonna happen to my niece?

This is unacceptable and unprofessional for a big company like this to risk with customers lives, I want and deserve and explanation for this and I want to know what do they expect me to do with the rest of the remaining boxes. This is just sickening.

Details on the box are below:

The box is the 125ml FSC number is C101797 PO: 26/01/24, 01:16 CP ZA 5/3 BB: 28/07/2024

Danone SA better have an explanation for this.

0
Replies (1)
Danone Sa
Danone Sa's reply07 Mar 2024, 10:09
Official
Dear Lindiwe Radebe,

You are a valued consumer, and we appreciate the time you’ve taken to share your concern with us. We apologies for the unfitting experience and the inconvenience our product has caused you.  

Please note that one of our consultant was trying to get hold of you on the number provided on your Hellopeter but it does not go through.

Please provide us with a cell phone number where we can get hold of you.

Kind regards 
Danone SA