1 reviews | Active since Oct 2010
DANONE SA DOES NOT CARE ABOUT CONSUMERS
It is now 15 days later since my complain to Danone SA and unfortunately my issue has still not been resolved. Numerous calls and apologies from their call center , promises of collecting and replacing my rotten Inkomazi and sending me a voucher have not materialised. Unfortunately i had to discard all their products and replace it with another product at my own cost. I am left with no choice but to take this further and maybe a call from the national consumer commission after i lodge a complain and email the pictures of the products, will assist me in getting a desired resolution. I am disgusted and extremely saddened .
Good Day
Thank you for escalating this matter to our attention , we are conducting internal investigation to determine the cause of the delays.
The sample product was booked for collection on 12 September with the courier and should have been collected on 14 September. Replacement vouchers were also booked with the courier service on 13 September and should have been delivered by now.
We sincerely apologise for this confusion and we are attending to this issue as a matter of urgency.
Regards
DanoneSA
Good Day
Thank you for escalating this matter to our attention , we are conducting internal investigation to determine the cause of the delays.
The sample product was booked for collection on 12 September with the courier and should have been collected on 14 September. Replacement vouchers were also booked with the courier service on 13 September and should have been delivered by now.
We sincerely apologise for this confusion and we are attending to this issue as a matter of urgency.
Regards
DanoneSA