danone doesn't care about consumers

I bought ultramel for mothers day only to find it wasn't sealed and had black floaty bits in, I didn't have my slip ( store took that when the kids entered for cake icing for mothers day) so I called Danone, I didn't want extra stuff danone just a swap would have serviced, @ 1st I emailed you on your website never got an answer so I called I was put trough from one person to the next and then hang up on 2X!!! So by my 3rd try some one said thy would get a rep to call me back and we can go exchange it do the math danone, how many weeks later? And I'm still sitting with your stuff! I am so disappointed with your. Services, your product and your attitude! In the times we are living in you would think companies would take better care.... So many other products out there compete with yours and frankly I think I will be swapping my brand !