KK
Kgabo K

1 reviews | Active since Apr 2016

17 Feb 2018, 21:16

Bad product Inkomazi

I have bought Inkomazi at pick n pay Golden walk Germiston and it was very bad in taste. It was water separated from clots and I have tried shaking it but it was still separated. It was like fresh milk but the expiry was ok. I phoned the customer service on the 11th December 2017 and the lady that was assisting me wanted expiry date and time details I gave her all the information she needed. I was told that they will investigate about the matter to date I did not get any feedback from them. I'm very disappointed as I have used Money to buy their product and airtime too to call customer service to complain about their bad product.

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Replies (1)
Danone Sa
Danone Sa's reply19 Feb 2018, 08:19
Official

Hi Mpho

Thank you for bringing this matter to our attention.

Your complaint is being investigated ,

and one of our service consultants will contact you shortly to assist accordingly.

We apologise for the inconvenience.

Danone SA