RM
REFILOE M

1 reviews | Active since Sept 2014

05 Jan 2022, 11:22

BAD PRODUCT

I hope my email finds you well. I hereby wish to lodge a formal complaint regarding a certain product that I purchased yesterday (04/01/2022) from Pick n Pay in killarney. I bought the Divine Double Cream Yoghurt (strawberry cheesecake flavor) which I found to be the disgusting this ever, I looks and tastes off with sour lumps inside and smells really bad. Doesn’t even look like double cream at all because it’s so runny I know this because I buy this brand every week (as a Double Cream Yogurt FREAK). This is really a health hazard and needs to be addressed and rectified please before more people get really sick as I have a really sore tummy now. I have attached the product and till slip, I have the BB date on the pictures and well as the date of purchase on the till slip. Please can someone help me regarding this matter, thanks.

0
Replies (1)
Danone Sa
Danone Sa's reply12 Jan 2022, 13:31
Official
 Good day Refiloe,

Thank you for taking  your time and make an effort to bring this matter to our attention  We appreciate your feedback with regards to our product .
we do apologize for the inconvenience that our product caused to you. 

we will contact you within the next 24 hours on  ***