BP
Beatrice P

1 reviews | Active since Apr 2012

19 Mar 2015, 10:02

BAD BATCH OF DANONE CUSTARD.

Hi there. I also bought a batch of Danone custard which did not expire, yet it was off as it had an acidy taste. I contacted Danone and they sent a courier the next day to collect the goods. That was on the 3rd of March 2015. To date i have not heard from them. I contacted the call centre today and the impression i got was that they are not worried. I must just wait for the post office to send my voucher, so they basically trying to blame the post office for the delay. Why could they not send the voucher when they collected the goods the day. The person i spoke to also notified me that it's a common problem with the caramel custard, yet i still see it in the supermarkets. These products are given to our kids, surely they must withdraw until they sorted out the problem. I can assure you that there is no ways that i will EVER buy Danone product again.<br> <br>

0
Replies (1)
Danone Sa
Danone Sa's reply19 Mar 2015, 10:27
Official
Hello Kustom9415,

Thank you for bringing this matter to our attention. Kindly note that one of our Consumer support consultants will contact you shortly so that we can effectively assist with your complaint.

Regards
Danone SA