1 reviews | Active since Feb 2015
After almost 2 months still no resolution....
It started in February when I bought a 4 pack of Ultra Mel Delight Caramel flavour.....only to discover that 1 week before the expiry date all 4 were bloated and sour. I wrote a complaint on the Danone Website, was given a reference Number and was told to email the pictures with Batch No. etc to [Email Removed] which I did, never to hear from them again. After complaining again on the Website I received a phone call telling me that a voucher to compensate me would be sent to my nearest post office. In the meantime I thought let me buy some more Ultra Mel Delight, another 4 pack, only to discover a huge blob of mould in the middle of the pudding we subsequently threw all of them away. I am absolutely appauled, wrote to Danone again sending pictures of the mould blob, to be told I will receive another voucher....I told them I still had not received compensation for the first disgusting batch and wanted to know where they had sent these vouchers to? I was told I would be called the following day.....it is now April 20th and I have never heard from DANONE SA again....all just lies and stories. I will be taking legal action if I dont hear from them by tomorrow.
Thank you for bringing this matter to our attention. Kindly note that one of our Consumer Support Consultants will contact you shortly so that we can effectively assist with your complaint.
Regards
Danone SA
Thank you for bringing this matter to our attention. Kindly note that one of our Consumer Support Consultants will contact you shortly so that we can effectively assist with your complaint.
Regards
Danone SA
