1 reviews | Active since Jan 2016
100% disgusting service
100% disgusting service. You complain 2 weeks back to them about a product of theirs being off and that it was purchased as 2 completely different stores and same result both times. They make contact with you and ask for photos of the product and everything which you submit then they call you and apologize and offer /send you a R90 voucher. 2 weeks after this complaint you have faith they have recalled the product that is off and supp**** new fresh product so you go to a store and purchase it again and surprise surprise the same result again. It's clear they don't care about their customers or their products. How can you keep goods that are off and look and taste like sour milk and it has not even expired yet?? Disgusting
Dear Jade I am so sorry that you have had this bad experience with our product. From your message, I can see that you are a loyal Yogisip consumer and we are sincerely apologetic that on three occasions you bought a product that did not fulfill our quality standards. We experienced quality issues that were limited to certain production batches of YogiSip, and our sales team was informed to stop the sale of these affected batches. It is unfortunate that you still found these affected products on shelf. We are working with the sales team to secure the supply with replacing the stock with product that fulfills the quality criteria. I want to reassure you that this is a quality issue and not a food safety issue. Please note that your contact details have been forwarded to our Head of Quality so they can call you back.
Best regards,
Dear Jade I am so sorry that you have had this bad experience with our product. From your message, I can see that you are a loyal Yogisip consumer and we are sincerely apologetic that on three occasions you bought a product that did not fulfill our quality standards. We experienced quality issues that were limited to certain production batches of YogiSip, and our sales team was informed to stop the sale of these affected batches. It is unfortunate that you still found these affected products on shelf. We are working with the sales team to secure the supply with replacing the stock with product that fulfills the quality criteria. I want to reassure you that this is a quality issue and not a food safety issue. Please note that your contact details have been forwarded to our Head of Quality so they can call you back.
Best regards,