Useless, no service whatsoever

Got a scratch ****erally) on my rear fender of my ford ranger-quote was R6k-ended up at Danmar as I "thought" they may offer decent service-sent through authorization on 13 April -actually asked how long the job would take -7 days (for such a small scratch) -anyway its past 7 days now -teh estimator only received his email a week later and blamed IT dept -car is nowhere near finished -actually just started after 6 days???? Of course no courtesy cars so its my problem now-will never go there again -oh and they could not be bothered to call and apologise!