Non adherence to company's key strategy and service standards

My insurance approved my claim December last year. Danmar in Benoni called me and informed me that they can only take in car on the 18th of Feb 2019, due to backlogs and the workshop closing for December holidays. So I understood and agreed with them. Now here is the problem to date my car still not fixed. Danmar service standards says: 1. Highly s****ed employees. The customer liaison officer- Johnathan lacks understanding of his job title. He has never given me feedback unless I call me. His constant lies are beyond anyone's imagination. The lack of transparency from him just proves how *********** he is for this job. I don't want to told lies, rather be honest so I can be at ease. He has no compassion for his clients, I'm really disappointed. In short my experience at Danmar Benoni branch is as follows: •*********** liaison officer •Lack and poor communication with clients •Lack of transparency(constant lies) •Inconsiderate of clients and no compassion. I was told that Danmar is not in good terms with my insurance company maybe that's what is delaying my car but honestly it has nothing to do with me. All I want is my car back home, for me after this experience I say Danmar is unreliable. Everything I mentioned above is the opposite of their key strategy as a company and their service standards.