DANMAR AUTO BODY BENONI REFUSING TO RELEASE MY CAR AFTER REPAIRS

Item: Danmar Autobody
Rating: 1
Author: Gugu S

I was insured with Anderson Insurance through a broker called Bsure Africa from the 1 December 2014 until the 30 July 2016. On the 15 July 2016 my husband has an unfortunate events when my car involved in accident while he was driving luckily I was still within the 30 days grace period with Anderson. I phoned Busre to alert them of the accident and they provided me with a list of the supporting documents that I have to submit for my claim including 1 quote from a panel beater. I got a quote from Exotic panel beater which I submitted with all the necessary documents . The car was assessed and the claim was granted. They quoted me an excess amount on R8560.74 which was paid within the 30 days of their grace period. Two weeks later I started following up with Anderson as I had not received feedback regarding the authorization. It was a mission to get the claim authorized and busure was also struggling to get hold them, I was constantly told that there are a lot of people waiting to get authorization from Anderson is just not playing the part. After a long fight and struggle, authorization was granted, I was told to take my car to Danmar panel beater and NOT Exotic panel beaters. On the 26 /09/ 2016 I took the car for repairs to Danmar in benoni with the hope that in two weeks time my car will be fixed. I was given a courtesy car for 12 days from 1st car rental. A lady by the name of Louise was assisting me at Danmar she told me that they do not buy parts for Anderson cars as they provide the panel beaters with their own parts and therefore they can only start fixing my car once they received all the parts. Three days pass, Louise was struggling to get through to Anderson to find out when the parts will be delivered. On the 4th day which was the 29/09/2016 Louise gave me a call suggesting that I should also try and phoning Anderson to see if they cannot send Danmar the parts asap. I phoned Anderson and spoke to the lady by the name of Michelle in the parts departments who gave me assurance that Danmar will be getting the car parts on the 30/09/2016 as they only pay theirs invoices once a week on a Friday. The following Monday came which was the 3/10/2016, I receive a call from Louise saying that Anderson has not sent them the car parts and instead Anderson told Danmar that they have to source their own parts. On Wednesday I got and sms from Danmar saying that they have started fixing my car as parts have been delivered. On Thursday I got another sms giving me feedback about the status of my car. I decided to phone Louise at 4 pm as I wanted to know when will my car be ready as on Friday I was supposed to return the courtesy car to 1st car rental. Louise told me that the car will only be ready the following Tuesday or Wednesday and even if the car is ready they are not going to release it until Anderson pays them as Anderson owes them a lot of money. My question to Louise was why did she not tell me that before I left the car with them on the 26/09/2016, her response was “ she thought that by the time they are done fixing my car the matter would have been resolved with Anderson”. She even said some cars have been there for a month as they are waiting for a payment from Anderson. I was upset because believe I had a right to be given that information before living my car with them. She even told me that some of the Anderson customers had to request for extensions on the courtesy cars as Danmar is holding their cars. I therefore asked to speak to the manager at Danmar Mr. Ivon Govender whom I related my story to and he told me he revert back to me and never came back. On the 11/10/2016 spoke Linca at Danmar the accounts lady at 10:23 who confirmed that they were advised a month ago that they should not release Andersons’s cars as Anderson owes them a lot of money. So I am wondering why did they take my car for repairs from the first place because I wouldn’t have left it On the 11/10/2016 I phoned Danmar requesting for a written confirmation of why they holding my car and why they will not release it, I got a email from Danmar telling me that I will not get my car until Anderson pays. I have been phoning Anderson and the call centre has been putting me through the accounts departments but you hold for more than 40 minutes, no one picks up their calls or your call just gets cut off. I have asked to be put through to manager Denise who is always in meetings and their supervisor Charles who will be sitting on his desk according to the call centre agent but does not pick up the phone calls. I have sent a complain to Anderson but still no one is coming to me. It is such a painful experience to deal with Anderson and I can see that they will not pay Danmar and Danmar will continue holding my car I would like to request Hello Peter to assist me in getting my car back from Danmar as all my monthly premiums were up to date with Anderson and I do not believe that the insurances's financial problems should be my problem because both Anderson and Danmar went into agreement together without me. Please do contact me if you need any further information I trust that you will be able to help me resolve this as I desperately need my car back, I bought it for a reason and not for it to be held by the panel beaters. The panelbeater phoned me againg today (17/10/2016 at 4:20 pm) saying they will not release my car unless I pay them R37000,00 in full they will not settle for installement payments. I do not even know how the invoice amount increased from R28k to R37 and I believe they have no right to hold my car as they had contractual agreement with the insurance and not me. Once the insurance has been officialy declared as liquidated, they will be able to put their name through as one oftheir debtors. The way Danmar is behaving clearly should another big insurance company have uthe same problem as mine they will definatly hold all those cars they were fixing. The two people who have been giving this information at Danmar is Ivin Governder the branch manager his number is ********** 267 and Luoise on ********** 878 Hello Peter please help me get my car as Damar should be putting a claim through to Anderson and not me.

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