Unhappy customer

I brought a watch and two bracelets on the 4th of April, when I tracked the order it was supposed to be delivered on 9th on the UPS it changed to the 10th And again to the 11. After that I couldn’t see my status nor track the order I then contacted their customer care via email after 24 hours they rep**** with they will do a re-investigate the parcel two weeks went by without them helping me nor returning my emails anymore , i commented on their TikTok and instagram which they told me to dm them I did a week went by then they responded that they opened the case and I should be able to track my order, the problem wasn’t fixed and the following day I tracked the order it says it was delivered to someone in Gauteng and I live in the North West province. Continued to email them with no reply later they told me that I have to contact the delivery company UPS because its deliver on their side so it’s not longer their issue. Contact the delivery company UPS multiple times and i before I was assisted I was was told its was delivered already but they are gonna deliver it to me how I didn’t know I finally got my parcel on 9 may after a month 😡