Undelivered order from Daniel wellington

I ordered a new strap for my Daniel wellington watch on 01/10/2024. I have not received my order. I have sent multiple emails to the customer service email and direct messages with no help. I am highly frustrated, sad and just really disturbed at the way I have been treated. I feel like I have been ****med for my money. I thought this was a good brand but they have been dishonest with me. I asked for a refund and no one has responded to that either as I would rather have a refund at this point.