Terrible customer service

Hi, I am not happy about the support that I received on your chat. I bought 6 watches from you and I have a function on Wednesday where I need to hand out these watches. However, Elarabi could not help me to fix the problem on the chat. She just keep saying there's nothing more she can do.

I had to come up with possible solutions and suggestions as she didn't want to make any exception to help.

I really think you should make the effort to fix this before Wednesday, or arrange with a local store so that I can go exchange in-store, or give me a free watch or something to make up for this inconvenience and the billable hours I had to spend to fix this. I now have to go and buy different gifts for my staff because of this mistake.

I am a returning customer that has now bought 9 watches from you in total. I feel that you didn't treat me as a valued client.

Full Name: Albert van Wyk Phone Number: ***