Shocking Customer Service

Extremely frustrating experience with Daniel Wellington. I placed an order on 25 November and to date, I have still not received my watch. What makes this worse is that Daniel Wellington places the full responsibility on the customer to follow up with their courier partner, who does not respond to emails or answer calls. This way of working is unacceptable, once a customer places an order, delivery and communication should be managed by the brand, not passed on to the customer, the courier company is your partner, you'd obviously have better chances getting through to them. Very disappointing service overall.