Poor customer service

Order has been stuck at Customs since the 20th of December. There’s no date till now as to when the items will be delivered.

UPS customer service is very bad, their consultants are rude and on 2 occasions I was promised to get the items sooner and the dates have passed.

No email, no communication.

I have sent an email to Daniel Wellington, perhaps they can escalate the matter, but no response from them too.

UPS is bad.