Overpriced goods with substandard service

Horrible service from DW, my fiancée bought things for my birthday online and when it arrived one of the bangles were too small. He tried to log a return and nobody got back to me so i asked my parents to return it in store, since we live 2 hours away from the nearest store. When they got to the shop the branch informed us that they cannot return things purchased online. So not online do you provide poor service online but also in store. I would never buy from DW again.