Order - stuck at customs incorrect invoicing

<p>Dear Daniel Wellington</p> <p> </p> <p>My sister ordered a bracelet - in what was meant to be a nice surprise gift for me. Only for it to be stuck at custom, in what seems as an error on DWs side.</p> <p> </p> <p>She asked for it to be delivered to her work address - for convience, as well you know people normally work during thr hours of 8am to 5pm (your general hours of delivery). The invoice from DW was incorrect and labeled the item as a watch. My sister asked for both the addy and the description to be changed. Guess what DW - you only changed one. Now customs is asking for a letterhead from her company (but this is a personal order) and an affidavit and a certified copy of her ID.</p> <p> </p> <p>UPS your service provider has been absolutely no help whatsoever.</p> <p> </p> <p>And my nice surprise has now been a very unpleasant experience all round.</p> <p> </p> <p>Last time we will ever purchase from you.</p> <p> </p> <p>Shanelle</p>