Follow-Up: Still No Delivery, No Escalation, No Resolution from Daniel Wellington

This is a follow-up to my previous complaint, as the issue remains unresolved.

Despite repeated emails, escalations, and public comments on social media, I still have not received my order from Daniel Wellington. Customer support responses have stopped entirely, and requests to speak to a senior representative have been ignored.

I have been repeatedly redirected between Daniel Wellington support, their website contact form, and the courier, none of which have resulted in delivery or a solution. I was even required to remain at the delivery location to receive the package, disrupting my travel plans, and I am now leaving without ever receiving the order.

At this stage, it is clear that Daniel Wellington is failing to take responsibility for a sale where payment was taken but goods were not delivered.

I am still awaiting: • Delivery of my order or • A full refund for non-delivery

The lack of communication, escalation, and accountability is unacceptable for an international brand. I am now forced to escalate this matter further through my bank due to non-delivery of goods.

I strongly advise other customers to be cautious when ordering, especially during peak periods.