Disappointing and Inconvenient Return Process – Daniel Wellington

I recently made a purchase through the official Daniel Wellington website. Unfortunately, one of the items I received was too small, and I needed to return it. To my surprise, I discovered that online purchases cannot be returned to physical stores, even though there are multiple Daniel Wellington branches here in South Africa. Instead, I was instructed to send the item back to the company's "factory" via UPS — with the return destination being The Netherlands. This return process is both inconvenient and impractical, particularly given the brand’s global presence and local stores. I contacted all the South African branches in an attempt to find a more efficient solution, but none of the staff were able to assist me or offer any alternatives. I expected a more streamlined and customer-friendly return policy from an international brand like Daniel Wellington. I would strongly advise potential customers to consider this before placing an order through their website.