DANIEL WELLINGTON RETURN POLICY NIGHTMARE

I bought two watches from Daniel Wellington on their website on the 10th December 2023, I spent R6508.80. When the items arrived on the 14th December they were not at all watch is reflected online, the watches and bracelet were too small and didn’t fit properly, I asked to exchange them via email but was talk I needed to return them back to their address “headquarters” using they courier company UPS, I had to fill in return forms and print them out and make sure the package is ready I logged the return online, called the UPS company in Cape Town but they did t answer I then drove to UPS offices but there was no one there even though their google information said they were open, I call them again on a Monday and they told me to call their Johannesburg office I did they didn’t answer, I sent an escalation email to Daniel Wellington and they told me to log the request online which I did but they still haven’t collected the item even though I received an email that says it was collected.

Their return policy is 30 days and I want my money back as the return time is almost over with this back and forth.

WHY SHOULD YOUR CUSTOMERS GO THROUGH SUCH GREAT STRUGGLES TO RETURN OR EXCHANGE ITEMS WHEN YOU HAVE STORES OPEN NEARBY. I DONT DESERVE THIS, I WANTY MONEY BACK.