Daniel Wellington – Order Not Delivered, No Resolution, No Accountability

I am extremely disappointed with my experience with Daniel Wellington.

I placed an order well in advance of Christmas, specifically to ensure it would arrive on time as it was intended as a Christmas gift. The order was never delivered, and Christmas has long since passed.

What makes this worse is the complete lack of resolution and accountability. I have contacted Daniel Wellington multiple times via email, their website contact form, and social media. I was repeatedly told the matter was being “escalated” or “reviewed,” yet no follow-up, tracking information, delivery, or refund has been provided.

I have now been informed that Daniel Wellington South Africa cannot assist because the order is “international,” which leaves me as a customer with no support, no product, and no solution.

This experience has been extremely frustrating and does not reflect the service expected from a global brand. I am still waiting for: • Delivery of my order or • A full refund for non-delivery

At this stage, I would caution other customers to think twice before ordering, especially during peak periods, as support and accountability appear to be severely lacking.

I am requesting urgent intervention and resolution.