Daniel Wellington is useless

We just walked out of Daniel Wellington in Memlyn mall. We wanted to find out how to return a faulty item bought online asthey had no stock instore after a diamond fell out. The guy at the counter was rude and not helpfull at all. Even wemt on to do otjer stuff while we were talking to him. I will never ever buy anything from Faniel Wellington again and especially from that store. They are rude and useless and doesnt even present well in the store. They are a disgrace