Bracelets Failed Within a Year — Store Offered No Repair, Only a Paid Replacement

My fiancé and I exchanged Daniel Wellington bracelets as gifts — she received a tennis bracelet and I received a mesh bracelet. Within less than a year, mine broke and the crystals on hers started coming loose and rotating in their settings.

Given how new the items were, we visited the Menlyn store expecting a repair or replacement under warranty. Instead, we were told the “best they could do” was sell us two new bracelets at cost — with no repair option offered in-store. We were told that if we wanted a repair, we’d need to take it to a third-party jeweller at our own expense.

For jewellery at this price point, we expected better durability and a proper after-sales process. Being offered a paid replacement instead of a repair, with no accountability for what looks like a manufacturing defect, was disappointing. We won’t be purchasing from this store again.