Rude, unwilling to be helpful, no customer skills

My friends and I purchased 3 vouchers for a 60 min dance lesson in August (Groupon vouchers), which expire 27 November.<br> <br> When we tried booking per telephone on Tuesday 3 November (my friend called), Nicky said that Saturdays are excluded from the voucher. She gave 2 dates, 5 November (today), and Saturday 14 November. But the Saturday option is a 3 hour workshop for 3 different dance types. Nicky was rude and abrupt.<br> <br> As working parents, 3 hour workshops are not feasible - babysitting issues!<br> <br> I decided to email, to request alternate dates, that would be more suitable.<br> <br> Dance4fitness: she just repeated the dates she gave my friend. No greeting. She said Saturdays are excluded, and she already gave us Sat 14 November as an option.<br> <br> Me: The vouchers do not indicate Saturdays are excluded, and 14 Nov is not possible for us. Again I asked for alternate options for the rest of the month so we could see whats available, and select a suitable date.<br> <br> Again she rep****, rude and annoyed, with Nov 14th and offered Tues 7 November.<br> <br> Again I rep**** for more options, commented on her attitude and tone. <br> <br> Her: \I would suggest you get a refund from Groupon."<br> <br> Atrocious service. """