AC
Alida C

1 reviews | Active since Nov 2020

24 Mar 2021, 13:20

They are money grabbing, despicable, *************, dishonest, horrible human beings!!!

I have had the misfortune of Dan Viljoen Estates being the managing agent in the complex where I own a home. I've had water run down my walls in my lounge from my neighbour upstairs that destroyed my walls and all the electricity points in my lounge and dining area. They have "pretended" that they had my interest at heart but in the end it was all a farce. Too scared to take on the Body Corporate who tells Owners that they are not allowed to be spoken too! Everything must go through Dan Viljoen Estates who in turn, just simply say that they cannot assist. I've had to spend thousands to repair my home. They are not interested. They have also - together with the Body Corporate victimized me in every possible way. And to top it all, I was living in another complex prior to this one and was one of the Trustees. We were looking for a new managing agent and after explaining to the Trustees at the time, that they were very good, they were contracted as Managing Agents of another 40 units!!!!! And this is how I am treated.!! I urge you, for your owns sake NEVER to take them on board as Managing Agents. They are money grabbing, despicable, *************, dishonest, horrible human beings!!

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Replies (1)
Dan Viljoen Estates
Dan Viljoen Estates's reply31 Mar 2021, 15:20
Official
 The water ingress into Ms Canevari’s unit is from the patio of the unit above and that owner was requested to attend to the repair but proved that this patio was waterproofed.
Contrary to Ms Canevari’s assertions the agent does have her best interest at heart.   The agent has instruction to act as go-between the owners and trustees.  The agent, on behalf of the trustees, both in writing and telephonically and insurers have liaised with Ms Canevari.  
The trustees reminded Ms Canevari that owners voted against a proposal to treat their patio areas as exclusive use and to the raising of an exclusive use levy to set aside funds to cover the costs of regular waterproofing. 
Ms Canevari was informed that the trustees are responsible for common property maintenance and that both they and the agent tried to resolve disputes between owners but ultimately the responsibility is on her shoulders to proceed with legal action via an attorney or CSOS against the owner of the unit above hers as the water ingress is not a common property issue. 
We understand Ms Canevari’s frustration with the situation and again stress that should she not be able to resolve the matter with her neighbour  to proceed with the appropriate action as soon as possible. 
We thank Ms Canevari for her referral of the other complex and will strive to give good service to all our clients and act in accordance with the requirements of the sectional title act. 
Dan Viljoen Estates was not involved with the setup of the whatsapp group nor the removal of Ms Canevari’s contact details from the said group.