Appalling service

disgusting service. So i logged a request regarding the tap that was broken, it took them at least 1 and a half week to come through to fix my tap. 2 weeks later, the same tap is broken, i send another request and i got a response again, we have forwarded your request to Twanette. today still i am waiting for their maintenance to fix our tap (water dripping). I send them an email on a Sunday hoping that 1st thing on Monday morning, they will make arrangement for someone to come through (this is regarding the meter pad which fails to connect) therefore i cant recharge. instead i got the same response, we forwarded your email to Twanette. I phoned in to explain my story that i am not happy with them just sending an email, i need someone to take action, instead Twanette told me she did her job by forwarding email to Morne and when i explained to her that i am at work, i need to know what time they will be coming in, she said i am starting to p*ss her off! some customer service, Andrew, his manager and Twanette kept putting my phone on hold without responding, that time i don't owe them rent. the worst RENTAL agency in South Africa. TERRIBLE SERVICE