Leaking awning

During January 2016 they installing an awning at my current address and it was an insurance claim.

Expecting an improvement I was surprised on calling them 4 times. The last being damage incurred in the same place as the previous 3.

The current problem is that water is still leaking through my roof as well as down the walls outside the kitchen.

Based on the reputation this is totally unexceptable and if this repair is not rectified for the 4th time I'm going to take steps to report there bad workmanship to the National Builders Association.