WAITING FOR REFUND SINCE 2013,

After receiving incomplete and incorrect study material in 2009, I cancelled and asked to be refunded. This was granted on the 7th of November 2013 and after submitting all required documents and the study material I had received I was told I would get my refund within 90 days. 20 months later, I am still waiting and told that it is with the Finance department and they don't know when it will be paid out. Since then I have been calling every week, sometimes twice a week and always told the same stories by the agents. I have contacted the DCC refunds department and the only reply I received (January 16, 2015) was that the matter has been escalated to the general manager and then to the finance department (March 19, 2015) after sending endless emails to them in between. I have emails and proof of correspondence to you with dates and names of all the people I spoke to.