Utterly bad service

I have never in my life ever received the bad service that i am currently receiving from damelin pretoria campus and damelin centurion campus, i app**** and thd full fees were paid. I have been strughling to get them to process a refund since feb 2019 pretoria has not yet done a credit to my account, they do not respond on emails they blame each other they are waiting on someone else snd the worst part of all is that they are now stopping me from studying at another institute as my refund has been coming since Feb 2019. The service is pathetic as i person in customer envitonment this is truelly uncalled for, no ond is taking onwership and getting the work done. Damelin use to be a company you wanted to be associated with now i would stay far away.I constantly need to call and email with no response or feedback Priscilla and Magdeline thank you for nothing