********* awful service....refund pending since 2019

I enrolled in 2018 to study toward a Diploma in human Resource Management. I dropped out in 2010 on my 2nd year second semester. So when i enrolled myself again in 2018 i was going to continue where I left off. But only in February 2019 i was told that i was enrolled for a wrong course, as I was going to do a FET IN HRM instead of HET. They advised me that they are going to rectify the mistake with Head Office then they will enroll me for again for the HET course. I must not attend any classes as they will notify me as soon as they get approval from Head Office. But they never got back to me. I was constantly calling and emailing the campus frequently but no one came back with feedback. I then app**** for a Refund in March 2019 and was advisedof the 3months waiting period. In July 2019 I contacted the campus again trying to figure out the outcome of my application. I was then referred from one person to another but all of them where saying they will revert back to me as soon as they got feedback from Head Office. In 2020 I was advised to fill another Refund Form and Philile phekana assured me that she will send it to Head Office again. Since then I have been waiting for any kind of feedback but nothing and no one seemed to bother regardless my numerous attempts contacting them. December 2020 i went to the campus personally and i was advise to speak to the General Manager Nereshnee Naidoo who was new as Mr Baker the previous GM has resigned. Ms Naidoo promised to help me with my matter and only in 15 January 2021 she rep**** to my email that she has escalated my matter to Busisiwe Vusani the (new Accounts Clerk)after Denise Chetty also left the school. I continued to keep contact with both Busi and Nereshnee. By luck on the 27 of May 2021 Nereshnee sent me an email stating that my scheduled payment date for the refund is the 8th of Ocrober 2021. I then waited, came the 8th the payment was not made to my account. I then called the campus and was told that Busi was on leave, I was then referred to Samantha Fredericks who I called and spoke to. She promised to call me back the same day with information regarding my refund. She never got back to me till today.

All i am asking for is Damelin to process my refund as I have been waiting for since March 2019. I have been contacting and been tossed around alot of Damelin personnel regarding the samething and still nothing. I am not sure what to do anymore or where to go now in order for my matter to be resolved.