Terrible service

I would not recommend Damelin to anyone, as I am typing this email I have been on the phone for almost 45minutes, on hold. I am calling on behalf of my brother, we are waiting for a refund since October last year 2014.<br> Nobody knows when the refund will be paid out, the 90 day period ended on the 13th April 2015 already, There service is the worst I've ever come across, what is the problem, for a big company like Damelin this is disgusting, I cannot deal with them anymore, I am going to report them to the ombudsman right now.I can see that they are a company that does not respond, surprise, surprise! I couldn't even get to speak to the general manager as he is apparently the person the must sign off the refund.