Shocking service, delay on refund and deregistration

Item: Damelin
Rating: 1

My daughter had decided it was time for her to further her studies and went in on 21 January 2017 and registered with a Mr Reece Reuben of Damelin, Kzn, Overport region. I had spoken to him on the same day and after a brief chat he sent me an email with banking details and the full amount that needed to be paid for the year, for a Part Time Student. I immediately paid the invoice in full and sent him the proof of payment. So far so good, but wait things take a different tone once the payment in full was received. We were informed that the advisor will contact my daughter regarding orientation etc. Weeks passed by and no correspondence was received. On Tuesday 7 February my daughter emails Zakithi Biyela regarding an update and was informed the following, " Hi I will send you time table then you can pick up the student pack other student got last night Regards Zakithi Biyela I then contacted Reece who apologised and informed me that he was only assissting on the Saturday and the file was handed to Zakithi. Subsequent to that there was no apology by Zakithi or an attempt to rectify the problem. I then took over and started emailing Zakithi and Reece for urgent assisstance in obtaining student pack and time table. There was a back and forth regarding timetable and I received the followng response, (extracted from an email) :- " I unfortunately cannot send you a copy of the timetable as our academic manager does not want to release it before next Monday for those who missed orientation. When I did explain your situation to the academic manager, her response was “shame, what a thing.” I contacted the General Manager, Mr Charles Minaar and he apologised for the experience and said that he would look into it. I felt comfortable with that, emailed Zakithi again and then there was a change and she said we could collect the time table and pack anytime yet previously that would only be available when all students would meet on the following Monday. Within the very first week of lectures once again there was an issue. Damelin had electrical issues and it appears that on the list of Part time Students who needed to be advised, my daughter'sname did not appear and so on the Thursday last week (today is 24/02/17), she arrives in the parking lot to find it empty. So she waited for a while and decided to go in and was told about the electrical issue. What is strange is that she was the only one who was not informed. I got onto the phone with Reece who once gain apologised the for oversight (he is really an asset to Damelin), however, Miss Biyela did not and then wanted to know the email address and cell number of my daughter once again which was part of the registration - how did she not have that information. i called Reece and cancelled that contract and decided to deregister there and then, and now the issue of refund has reared its head and the forms one has to fill in to get a refund to me is just part of a delay tactic. I have now sought legal advice. If anyone else has had an issue with Damelin please contact me and i am not only taking this to social media but will gather as many to take this matter and other matters head-on

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