Refund Process

<p>I registered for a course in July, which was supposed to start in August. On the first day, nobody knew about the course. This was the start of emails, phone calls, trying to find out what was going on. I cancelled my course due to a COMPLETE lack of customer care and correspondence. I am still waiting for my refund which has now taken 3 months!!! It is beyond ridiculous. I can not believe that a national instituition operates in this manner!!! From the other reviews, clearly I am not the only one in this boat :(</p>