Refund not received!

Damelin owns me a refund since 2017. This year after an extensive process of emails going back and forth I finally got to Zinhle the refunds administrator. My refund was set to be paid on 26th of November of 2020 and the response they gave me was "Good afternoon Ana I trust you are well. We are aware your Damelin refund was previously scheduled for payment Our Education sector has been severely affected by COVID restrictions, which has caused the delay in refunds being paid timeously. Your refund is on our priority list awaiting a rescheduled date. We thank you for your patience and understanding during this time.

We do sincerely apologies for the inconvenience

Kind Regards,

Zinhle Ndimande | Refunds Administrator Damelin"

Even though as I understand that covid has affected everyone and everything,I had a waiting period of 90 days since my first contact with Zinhle, and I am trying to get somewhere with Damelin since 2017!!!! 3 years for a refund it's an absurd! Especially with the times we are living! Plus they don't even give you a date for when should you expect the payment...