Refund Crisis with Damelin

Hellopeter My daughter registered to study with Damelin on the 16/01/2019. On our way back I received a call that her bursary was approved to study at another institution. On the 17/01/2019 I went back to Damelin to cancel her application but I already paid R7600 all the necessary documents were filled in including the refund documents, I was told that I refund will be made over a 3 month period. I also advised to call in head office in Durban ********** 800 15/04/2019 tried calling them 13 times 18/04/2019 called them 6 times 23/04/2019 called them 12 times I was advised that they were having problems with their telephone lines. 24/04/2019 I was advised they money will be in my account on the 17/05/2019 and they money hasn't been paid in yet. I tired calling them today (18/05/2019) 3 times, so I don't understand how can a refund take so long because I have been waiting for longer than 3 months Kirsten Sudent number - ********** 44