Poor service.No interest in sorting out requests!

<p>Hi my name is Theresa van Zyl.Student number 424209.I enrolled for a financial course in September last year.In order to receive my manuals I had to pay a deposit of R4000.I then received my study materials in drips and drags and had to phone a couple of times and beg for all the materials.Every month the debitorder runs and I must pay.In the beginning of this year I've decided to change my course to a shorter one because my time were limited and I could not manage to focus on my studies.I then phoned Damelin Durban and ask them if I could change.They said I could and that I must return all the material that I had and as soon as they receive them they would refund me and enroll me on the new course.Up to this date I have received no money back and the debitorder are still running.Everytime I phone them they promise me that they are working on this.This are UNACCEPTABLE.I would like to cancel everything and I want my money back!As I have completed nothing and also used nothing from Damelin.If this dont happen I will take this to my lawyer as this are against the Consumer Protection Act.I will stop this debitorder as from this month.I did not get response from Damelin so I am not prepared to pay a cent more!Its just a nice way of robbing people.I want a response or I will take this to the next level cause I have not receive this kind of bad servic ever!I want all my money back including my deposit cause I wanted to carry on but the people from Damelin are not interested cause they get their money every month why would they worry!!I am finished begging!</p>